Terms of Service

1. Agreement to Terms

By accessing or using the AI Receptionist service ("Service") provided by Withn, operated by Read Laboratories ("Withn," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We may update these Terms from time to time, and your continued use constitutes acceptance of any changes.

2. Description of Service

AI Receptionist is a cloud-based AI phone answering service. The Service provides you with a dedicated phone number, an AI-powered voice agent that answers inbound calls on your behalf, transcripts and summaries in your authenticated dashboard, and optional call recordings. Recording defaults off and requires an audible consent notice when enabled. The Service is provided on a subscription basis for business or personal use. Calendar, contact, CRM, and custom webhook actions require your connected accounts and explicit AI permissions.

3. Account Terms

• You must be at least 18 years old to create an account.
• You must provide accurate and complete registration information.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately if you become aware of any unauthorized use of your account.
• One person or entity may not maintain more than one account without prior written approval.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Engage in fraudulent, deceptive, or misleading practices
• Harass, abuse, or threaten others
• Transmit spam, robocalls, or unsolicited communications
• Impersonate any person or entity in a misleading manner
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to the Service or its systems
• Use the Service for any illegal telemarketing or robocalling activity
• Record calls in jurisdictions where doing so is illegal without proper consent

We reserve the right to suspend or terminate your account if you violate these terms.

5. Payment Terms

• The Service is offered on a monthly subscription basis. Current plans are Personal ($29/month, 100 minutes) and Pro ($79/month, 300 minutes). Each plan includes one dedicated phone number. Pro also includes caller-approved company knowledge.
• All payments are processed through Stripe. By subscribing, you authorize recurring monthly charges to your payment method.
• Subscriptions automatically renew each month unless cancelled before the next billing date.
• Prices may change with 30 days' prior notice. Continued use after a price change constitutes acceptance.
• All fees are non-refundable except where required by law.
• If payment fails, we may suspend your Service until the outstanding balance is resolved.

6. Cancellation

You may cancel your subscription from your account dashboard. The dashboard's immediate cancellation action stops phone service and releases the assigned number. If cancellation is scheduled for a later date through billing, service continues until that date. Resubscribing may assign a different number. Cancellation and account deletion are separate; data retention is described in the Privacy Policy.

7. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted or error-free operation. The Service is provided "as is" and "as available." We do not offer any Service Level Agreement (SLA). We may occasionally need to perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

8. Intellectual Property

The Service, including its software, design, logos, and documentation, is owned by Withn and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

You retain ownership of all content you provide to the Service, including your business information, greetings, and instructions. You grant us a limited license to use this content solely to operate the Service on your behalf. Call recordings and transcripts generated through the Service belong to you.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

10. Call Recording Compliance

Recording is optional and defaults off. When enabled, the Service adds your audible consent notice to the opening greeting. Live transcription and dashboard summaries can operate without retaining a recording. You are responsible for complying with all applicable federal, state, and local laws regarding call recording and consent in your jurisdiction. Some jurisdictions require all-party consent for call recording. It is your responsibility to ensure your AI receptionist greeting informs callers that the call may be recorded. We are not responsible for any legal consequences arising from your failure to obtain proper consent.

11. Limitation of Liability

To the maximum extent permitted by law:

• Withn shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities.
• Our total liability for any claim arising from or related to the Service shall not exceed the total amount you paid us in the 12 months preceding the claim.
• We are not liable for any damages resulting from missed calls, inaccurate AI responses, service interruptions, or data loss.
• We are not liable for the actions or failures of our third-party service providers (including Vapi, Deepgram, ElevenLabs, OpenAI, Stripe, Supabase, and providers you connect).

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the AI responses will be accurate, appropriate, or error-free in all situations. The AI receptionist is not a substitute for professional or emergency services.

13. Indemnification

You agree to indemnify and hold harmless Withn, its owner, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Grounds for termination include violation of these Terms, non-payment, abusive behavior, or illegal activity. Upon termination, your right to use the Service ceases immediately. Sections 8, 11, 12, 13, and 15 survive termination.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Ventura County, California. You agree to submit to the personal jurisdiction of such courts.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Withn regarding the AI Receptionist service and supersede all prior agreements or communications.

18. Contact Us

If you have questions about these Terms, contact us at: